The Managed Heart
About This Book
Published in 1983, The Managed Heart stands as a groundbreaking sociological work that first defined emotional labor as a concept. This examination shows how people modify their feelings for social and workplace benefit, while exposing the dangers and impacts of such self-regulation.
Who Should Read This?
- People employed in service and customer interaction roles
- Those studying workplace gender dynamics
- Mothers balancing professional and personal demands
- Anyone curious about the sociology of work and emotions
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