Disney U
Disney U
Training Strategies That Transform Employees Into Customer Service Champions at Disney University
About This Book
Disney U (2013) reveals the training methods that power Disney's world-renowned theme parks. Through exceptional staff development and customer service education, Disney transforms employees into creators of memorable experiences. This book shows how businesses can apply Disney's proven methods to their own organizations.
Who Should Read This?
- Business leaders searching for proven customer service strategies
- Professionals inspired by Walt Disney’s business philosophy
- Individuals fascinated by the operational excellence of Disney theme parks
- Managers responsible for employee training and development
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