Good Services
Good Services
Understanding the Core Elements That Define Effective Services
About This Book
Published in 2019, Good Services establishes the fundamental principles needed to design services that genuinely serve users well. The book clarifies what separates effective services from failing ones, examining the shared characteristics that determine success or failure in meeting user requirements. Accessible to professionals and general readers alike, this work stands as a comprehensive new reference for those committed to improving how services are delivered.
Who Should Read This?
- Corporate executives and business owners
- User experience and interface designers
- Product development professionals
- Service delivery managers
- Government and public sector leaders
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