Marketplace Dignity
Marketplace Dignity
Redesigning Customer Relationships Through Respect at Every Touchpoint
About This Book
Marketplace Dignity (2024) demonstrates that customers desire respect—recognition, genuine choice, and fair treatment—from every business they encounter. The book offers an actionable framework for weaving representation, agency, and equality into offerings and touchpoints, delivering better results for people and organizations alike.
Who Should Read This?
- Product managers and service designers focused on customer experience
- Leaders in nonprofit organizations and government agencies
- Professionals interested in building respectful customer relationships
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