The Service Organization
The Service Organization
A Practical Guide to Building and Managing Services That Work
About This Book
The Service Organization (2023) presents a compelling case that modern companies must rethink their fundamental structure as they transition into service-based models. Traditional organizational frameworks create barriers to delivering seamless, end-to-end services in today's digital environment. The book provides actionable frameworks for addressing systemic organizational issues that undermine service excellence, going beyond surface-level improvements.
Who Should Read This?
- Leaders responsible for overhauling service delivery in established organizations
- User experience designers working to enhance customer satisfaction
- Operations professionals dealing with disconnected service workflows
Continue reading
Create a free account to read the full summary, key ideas, and author insights.
