Hug Your Haters
Hug Your Haters
Converting Customer Complaints Into Business Growth
About This Book
Turn Critics Into Champions (2016) reveals strategies for transforming unhappy customers into assets for your business. The material demonstrates why responding to criticism pays off and provides methods for converting dissatisfied clients into enthusiastic supporters.
Who Should Read This?
- Social media managers handling customer interactions
- Customer service team members and supervisors
- Entrepreneurs and company leaders seeking growth strategies
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