Customer WinBack
Customer WinBack
Strategies for Bringing Back Lost Clients and Building Lasting Loyalty
About This Book
Keeping customers engaged doesn't need to be an impossible task. Reclaiming Your Customers (2001) shows businesses how to spot vulnerable clients and reclaim them before they become statistics in your attrition reports. These proven techniques help organizations refocus their energy on current customers, reducing expenses and increasing long-term profitability.
Who Should Read This?
- Organizations experiencing customer retention challenges and unstable client bases
- Business executives, managers, and customer support professionals
- Professionals seeking to maximize value from client relationships
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